Explore rewarding guest relations officer jobs in Saudi Arabia. Learn about job requirements, responsibilities, and opportunities for growth in the hospitality industry in Al-Futtaim . Join a leading company and enhance your career in guest relations.
Guest Relations Officer Jobs in Saudi Arabia
Jobs Details
| Hiring Company | Al-Futtaim/ BYD Automotive |
| Positions | Guest Relations Officer |
| Location | Saudi Arabia |
| Experience | 1-2 years |
| Language | English |
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Description
Guest Relations Officer Jobs in Saudi Arabia
to provide customer service support in order to assist the organization in reaching its monthly and annual goals. This position is in charge of making sure that every client, whether they contact via phone, email, or in-person, receives the best possible customer care.
The position serves as the hub for ongoing efforts to enhance Honda’s customer service. All departments have tight communication with one another, and every employee participates in the process of developing a “Quality Service Culture.” In order to develop lifelong customers, the position seeks to guarantee that the customer experience is pleasant and that the employee has the authority to make pertinent decisions that are focused on the needs of the customer in situations when issues arise.
Responsibilities
Guest Relations Officer Jobs in Saudi Arabia
- Accurately logging all walk in and phone enquiries on system.
- Efficient handling of customer enquiries for both phone, email and walk in.
- Provide accurate information about BYD products and service.
- Assist in coordinating showroom requirements.
- Ensure that work station as well as the showroom and its complete facilities are tidy and in working order.
- Ensuring that all customers are met and greeted properly when visiting the showroom.
- Submitting required reports such as walk in logs, demo logs, test drive logs etc.
- Ensure quality of job to avoid errors/rework and take actions on customer concerns to improve customer satisfaction
- Comply with company rules, guidelines, SOPs and report all incident to the supervisor
- Undertake safety awareness trainings as provided by the company
- Follow emergency & evacuation procedure of the company
Requirements
Guest Relations Officer Jobs
- Strong English communication skills
- Proactive, hardworking, and motivated approach
- Good coordination and problem solving skills.
- Team player with evidence of building cross-business support
- A confident and positive individual with a ‘’Yes we can’’ attitude.
- 1-2 years, experience of customer service
- Strong English communication skills
- Microsoft office proficiency
How to Apply
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